Signals
Not just how each voice sounds, but how the two voices move each other. The relational layer text-only tools physically cannot reach.
Interaction Dynamics
"Sounds good, let's move forward."
"Yeah, the price works for us."
"We're really excited about this."
We flag every moment the words and the tone disagree. A polite "sounds good" in a flat, tense voice is exactly what a transcript hides. The cleanest signal text can never reach.
When a customer's intensity rises, we measure whether the rep's voice brings it back down or climbs with it. Know instantly which calls were calmed and which were lost to escalation.
We track whether the two voices converge in pitch, pace, and energy as the call goes on. Convergence is the clearest audio sign of real rapport. See where seller and buyer locked in, and where they talked past each other.
Pitch
Buyer
Pace
Buyer
Energy
Seller
We read who adapts their voice to whom. The speaker who bends is usually the more eager one. See the real balance of the call, whoever did more of the talking.
Direction
Upward
Likely outcome
Win
We score where the call is heading as it unfolds, and whether it recovers after a friction point. A read on the direction of the call before it ends.
Voice & Affect
We trace each voice through energy, positivity, and confidence across every segment, drawing the emotional path of the conversation. Find the exact moment a deal slipped, even when the words stayed polite.
A behavioral profile per speaker from voice alone: assertive or hesitant, warm or cold, energetic or flat, measured against role. Read the customer's stance at a glance, and give reps a private read to coach their own delivery.
Pauses, filler words, false starts, voice tension: real uncertainty, even when the words sound confident. Catch the customers who say yes but mean I'm not sure.
Conversation Shape
Objections, buying signals, friction, turning points, and rapport, all timestamped. Detection uses both what was said and how it sounded, so a hesitant yes is never mistaken for a confident one.
Avg reply
1.4 s
Interruptions
3
Dead air
12 s
Response latency, interruptions, dead air, talk-to-listen balance, and who controls the pace. Reps who talk over prospects tend to lose them, and now you can see exactly when it happens.
Acoustic Environment
Raw
Clean
We separate voice from background noise before analysis, so calls from cafes, cars, or streets read as cleanly as studio recordings. Stop throwing away calls that were only ever flagged as too noisy.
We classify where the customer is from background audio: home, office, cafe, car, or public space. See if conversion drops in noisy settings, and reschedule when the customer is clearly distracted.
Specific events flagged in the background: door slam, baby crying, traffic spike, alarm. When a deal falls through mid-call, see whether a real-world distraction caused it.
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Send us a recording and see the full read: intent, tone, and the exact moment the call turned.